This refund policy applies to all individual participants who register for and attend our instructor-led online training. This policy does not apply to our corporate / B2B offerings.

We believe in the quality of our services and want you to feel confident in your decision to learn with us.

If you need a refund, please email us at hello@prelude.tech.

🕒 Full Refund – Cancel up to 7 days before

Cancel your registration 7 days or more before the training starts and receive a 100% refund, no questions asked.

⏳ Partial Refund or Credit – Cancel up to 48 hours before

Cancel between 48 hours and 7 days before the workshop, and you’ll receive a 50% refund or 100% credit toward a future workshop—your choice.

🚫 Late Cancellations – Within 48 hours

Cancellations within 48 hours of the workshop are non-refundable due to the limited seat availability and instructor preparation time. If you’re unable to attend due to an emergency, reach out—we’ll do our best to accommodate you.

💬 Satisfaction Guarantee – We stand by our training

If you attend the full workshop and feel you did not receive value, let us know within 24 hours of the session ending. We’ll offer:

• A full refund, or
• A 100% credit toward a future workshop

We’ll ask for feedback, not to challenge your request, but to help us improve. We’re committed to creating excellent learning experiences, and we take your concerns seriously.